Your TikTok customers
deserve a reply.
All your TikTok DMs and comments flow into one inbox alongside WhatsApp and SMS. Reply faster, sell more โ no matter how many messages come in.
What size is this dress? Do you ship to Kumasi? ๐
Everything you need to turn
TikTok followers into customers.
Reply faster, sell more, and never miss a DM โ whether you get 10 messages a day or 10,000.
TikTok DMs in your inbox
Every TikTok DM lands in your HOVA inbox alongside WhatsApp and SMS. One tab โ every channel, nothing missed.
Auto-reply to common questions
Set up instant replies for DMs containing 'price', 'size', 'order', or any keyword โ customers get answers instantly.
LIVE stream DM management
During TikTok LIVE, DMs flood in by the hundreds. HOVA surfaces them in real time so your team can keep up and reply.
TikTok Shop integration
Connect your TikTok Shop so order confirmations, shipping updates, and abandoned-cart follow-ups send automatically.
Route to the right person
Order DMs go to sales, support questions go to support โ HOVA routes conversations to the right team member automatically.
Comment monitoring
Surface product questions and brand mentions from video comments โ reply publicly without ever leaving HOVA.
Track replies, sales & response time
See how fast your team replies, how many DMs convert to orders, and how TikTok performs vs. your other channels.
Manage multiple TikTok accounts
Running several brand pages? Connect them all to one HOVA dashboard and manage everything from a single screen.
"We went LIVE and got 300 DMs in 20 minutes. HOVA replied to 80% of them automatically."
โ Abena Frimpong, Makola Boutique, Accra
Who uses TikTok messaging โ and how.
Fashion brands & boutiques
Answer 'what size?', 'do you ship to Kumasi?', and 'how much?' automatically โ 24/7, without extra staff. Convert video viewers into paying customers.
Creators & influencers
Handle fan messages, brand deal enquiries, and collaboration requests in one organised inbox โ so nothing falls through the cracks.
Restaurants & food vendors
Let customers ask about today's menu, place orders, or book a table via TikTok DM โ messages go straight to your team in seconds.
Convert viewers to buyers
When someone DMs after watching your video, send them a product link before they forget and scroll on.
Youth financial services
Engage Gen Z customers on the platform they use โ answer account questions and promote products where they already spend their time.
Coaches & fitness creators
Handle class bookings, programme enquiries, and client messages from TikTok โ all in one organised inbox.
Automate your TikTok DMs
with one webhook.
HOVA sends a webhook when a TikTok DM arrives. Parse the intent, auto-reply, or route to an agent โ all in under 2 seconds.
app.post('/webhooks/hova', async (req, res) => {
const { channel, type, from, text } = req.body;
if (channel === 'tiktok' && type === 'message.received') {
if (text.toLowerCase().includes('price')) {
await hova.messages.reply({
channel: 'tiktok',
to: from.id,
text: '๐ Prices start from โต50. DM to order!',
});
} else {
// Route to your support team
await hova.conversations.assign({
conversationId: req.body.conversationId,
queue: 'tiktok-support',
});
}
}
res.sendStatus(200);
});Works great with
Instagram Messages
Manage Instagram DMs in the same inbox as TikTok โ one tab for all your social channels.
Write with AI
Let AI write your TikTok DM replies โ fast, on-brand, and in the right tone every time.
WhatsApp Business
Move high-value TikTok conversations to WhatsApp for richer follow-up messages and support.
Start replying to TikTok customers today.
Ghana's first platform to unify TikTok, WhatsApp, and SMS in one inbox.