Meet Gen Z where they actually are.

// HOVA sends a webhook when a TikTok DM arrives
app.post('/webhooks/hova', async (req, res) => {
  const event = req.body;

  if (event.channel === 'tiktok' && event.type === 'message.received') {
    const { from, text, metadata } = event;

    // AI-powered intent classification
    const intent = await hova.ai.classify({
      text,
      labels: ['purchase', 'support', 'shop_order', 'general'],
    });

    if (intent.label === 'purchase') {
      await hova.messages.reply({
        channel: 'tiktok',
        to: from.id,
        text: '🛍️ Love your interest! Here's what we have for you:',
        attachments: [{ type: 'product_catalog', catalogId: 'CAT_001' }],
      });
    } else if (intent.label === 'shop_order') {
      // TikTok Shop order status lookup
      const order = await shopify.orders.find({ phone: from.phone });
      await hova.messages.reply({
        channel: 'tiktok',
        to: from.id,
        text: `📦 Order #${order.id} is ${order.status}. Track: ${order.trackingUrl}`,
      });
    } else {
      // Route to agent queue
      await hova.conversations.assign({
        conversationId: event.conversationId,
        queue: 'tiktok-support',
      });
    }
  }
  res.sendStatus(200);
});