Reply to your Instagram
customers from HOVA.
All your Instagram DMs, story replies, and comment mentions come into one inbox โ alongside WhatsApp and SMS. Never miss a customer again.
Hi! Do you have the ankara dress in size M? I saw your reel ๐
Everything you need to manage
your Instagram customers.
No switching between apps. All your Instagram messages sit right next to WhatsApp and SMS in one inbox.
Instagram DMs in your inbox
Every Instagram DM arrives in your HOVA inbox alongside WhatsApp, SMS, and TikTok. One tab โ everything.
Story replies captured
When customers reply to your Instagram story, those messages come straight into HOVA so you never miss them.
Auto-reply to common questions
Set instant replies for DMs containing 'price', 'available', or 'order' โ customers get answers immediately.
Convert interest into sales
When someone DMs asking about a product, automatically send them a catalogue link or payment link โ close the sale faster.
Route to the right team member
Sales enquiries go to sales. Support issues go to support. HOVA routes Instagram DMs to the right person automatically.
Comment mention alerts
When customers tag you in comments, HOVA surfaces it so your team can respond publicly and professionally.
Response time tracking
See how fast your team replies to Instagram DMs and compare performance across all your channels.
Manage multiple Instagram accounts
Run several brand pages? Connect them all and manage every DM from a single HOVA dashboard.
"We reply to 200 Instagram DMs a day from HOVA. Our sales team loves it."
โ Efua Mensah, Tema Fashion House, Ghana
Who uses Instagram messaging โ and how.
Fashion brands & boutiques
Answer size, availability, and price questions automatically โ 24/7. Convert reel viewers into buyers with instant DM replies.
Restaurants & food vendors
Take table reservations, share today's specials, and handle delivery enquiries via Instagram DM โ all managed from HOVA.
Property agents
Potential buyers DM about listings โ send property details, schedule viewings, and follow up automatically.
Salons & beauty brands
Book appointments, share your service menu, and follow up after visits โ all through Instagram DMs.
Handmade & artisan goods
Answer custom order questions, share your portfolio, and take deposits from buyers who find you on Instagram.
Event managers & promoters
Handle ticket enquiries, VIP bookings, and event information requests coming through Instagram DMs.
Works great with
TikTok Messages
Manage TikTok DMs in the same inbox as Instagram โ one tab for all your social channels.
WhatsApp Business
Move deep conversations from Instagram to WhatsApp for richer follow-up and support.
Write with AI
Let AI write your Instagram DM replies in the right tone for your brand โ instantly.
Start managing Instagram messages from HOVA.
Connect your Instagram account in minutes. No technical setup required.