Turn followers into customers.

// HOVA webhook on Instagram DM or Story mention received
app.post('/webhooks/hova', async (req, res) => {
  const { channel, type, from, text, metadata, conversationId } = req.body;

  if (channel !== 'instagram') return res.sendStatus(200);

  // Handle Story mention — pull into inbox with context
  if (type === 'story.mention') {
    await hova.conversations.create({
      channel: 'instagram',
      contact: from.id,
      context: { storyUrl: metadata.storyUrl, caption: metadata.caption },
    });
    return res.sendStatus(200);
  }

  if (type === 'message.received') {
    // AI-powered intent classification
    const intent = await hova.ai.classify({
      text,
      labels: ['purchase', 'support', 'catalog_request', 'collaboration'],
    });

    if (intent.label === 'purchase' || intent.label === 'catalog_request') {
      await hova.messages.reply({
        channel: 'instagram',
        to: from.id,
        text: '🛍️ Here\'s our latest collection just for you:',
        attachments: [{ type: 'product_catalog', catalogId: 'CAT_001' }],
      });
    } else if (intent.label === 'collaboration') {
      await hova.conversations.assign({
        conversationId,
        queue: 'influencer-partnerships',
        priority: 'high',
      });
    } else {
      await hova.conversations.assign({ conversationId, queue: 'instagram-support' });
    }
  }
  res.sendStatus(200);
});