All your customer messages.
One place.
WhatsApp, SMS, TikTok, Instagram, and email — every message from every channel in one shared inbox. Your team handles everything from one tab.
Channels in your inbox
One inbox for every message,
from every customer, on every channel.
No more switching between apps. No more missed messages. Just one clear, organised inbox for your whole team.
Every channel in one tab
WhatsApp, SMS, TikTok, Instagram, email — your team sees every customer conversation in one place. No switching apps.
AI handles the simple stuff
Common questions get answered automatically — your team focuses on the complex issues that need a human touch.
Assign to the right person
Billing questions go to finance. Delivery issues go to logistics. Route conversations to the right team automatically.
See the customer's full history
Before your agent replies, they see every previous message from that customer — no asking them to repeat themselves.
Work from anywhere
Your team handles customer messages from any laptop or phone — perfect for remote and hybrid teams.
Automatic queue management
Messages are queued and prioritised automatically — no more customers waiting because everyone thought someone else replied.
Team performance reports
See how fast each team member responds, how many cases they resolve, and where your bottlenecks are.
Saved replies
Save your most common responses so your team replies with one click — consistent, fast, and professional every time.
"Our team used to juggle 4 apps. Now everything is in HOVA and our response time dropped by 60%."
— James Mensah, Operations Director, Express Delivery Ghana
Who uses the Customer Inbox — and how.
Online shops
Handle order queries, returns, and delivery complaints across WhatsApp, TikTok, and Instagram — all in one place, with full order history.
Banks & mobile money
Route account queries, loan questions, and card complaints to the right department — with full customer history visible before each reply.
Clinics & hospitals
Appointment bookings, test results, and patient queries managed by admin staff from one inbox — whether messages come by WhatsApp or SMS.
Schools & universities
Parents contact the school by WhatsApp, SMS, or email — the admin team replies from one dashboard, nothing falls through.
Sales teams
Never miss a sales enquiry from WhatsApp or Instagram. Respond within minutes and close more deals.
Delivery companies
Route delivery status queries, complaints, and address changes to the right team member — automatically by channel and keyword.
Works great with
AI Customer Service Bot
Add an AI that answers common questions automatically — before they reach your team.
WhatsApp Business
Your most important channel — connect it to your inbox and start replying today.
Write with AI
Get AI-suggested replies your team can send with one click — faster, better responses.
Give your team one inbox for everything.
Setup takes minutes. Works with every channel you already use.