Build, train, and deploy AI agents for customers.
HOVA AI Studio is the no-code + API platform for building conversational AI agents that handle customer queries, qualify leads, process requests, and escalate to humans — across every channel HOVA supports.
Everything you need.
No-code agent builder
Build conversational AI agents visually — drag-and-drop intents, entities, responses, and conditions. No ML expertise needed.
Omnichannel deployment
Deploy one agent across WhatsApp, SMS, TikTok, Instagram, Web Chat, and Voice — same logic, channel-native experience.
African language NLU
Natural language understanding trained on African English, Pidgin, Twi, Hausa, Swahili, French, and Yoruba patterns.
LLM-powered responses
Ground agents on your product knowledge base and let LLMs generate contextually accurate, on-brand responses — without hallucinations.
Human escalation
Agents detect when they can't help and escalate to the right human team — with full conversation context handed over seamlessly.
Action execution
Agents can look up orders, process refunds, book appointments, and trigger webhooks — not just answer questions.
Continuous learning
Every escalated conversation is a training signal. Agents improve automatically with human feedback loops built in.
Agent performance analytics
Track containment rate, CSAT, escalation reasons, and conversation drop-off — identify gaps and retrain in one click.
Live in minutes.
Simple REST API with SDKs for Node.js, Python, PHP, Go, and Java. Production-ready in minutes.
import { Hova } from '@hova/sdk';
const hova = new Hova({ apiKey: process.env.HOVA_API_KEY });
// Create and deploy an AI agent
const agent = await hova.aiStudio.createAgent({
name: 'Ama — Customer Support',
persona: {
name: 'Ama',
tone: 'friendly',
language: 'en-GH',
fallbackLanguages: ['tw', 'fr'],
},
knowledgeBase: [
{ type: 'url', source: 'https://yoursite.com/faq' },
{ type: 'document', fileId: 'doc_policy_2025' },
],
channels: ['whatsapp', 'sms', 'instagram'],
escalation: {
triggerIntents: ['complaint', 'refund', 'escalate'],
queue: 'human-support',
handoverMessage: 'Connecting you with a team member now...',
},
});
console.log(`Agent deployed: ${agent.agentId}`);Built for every industry.
24/7 customer support
Handle FAQs, order tracking, and account queries around the clock — without adding headcount.
Lead qualification
Agents qualify leads on WhatsApp and Instagram — collecting intent, budget, and timeline before human handoff.
Appointment booking
Patients or clients book, reschedule, and cancel appointments via WhatsApp — zero human agent involvement.
Loan application triage
Collect loan application details, check eligibility, and route qualified applicants to loan officers via WhatsApp.
Onboarding automation
Guide new customers through product setup, account verification, and first-use steps via conversational AI.
Retail product discovery
Help customers find the right product via WhatsApp or TikTok DM — with image sharing and comparison.
Deploy your first AI agent in 5 minutes
No ML expertise required. 60% average query deflection.