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Voice Connectors

Intelligent voice. Powered by AI.

HOVA Voice Connectors bridges your AI agents with the voice channel — natural language IVR, AI-powered call routing, real-time transcription, and voice bot flows that understand African accents and languages.

20+
African languages & accents
95%
Speech recognition accuracy
< 300ms
AI response latency on calls
60%
IVR containment rate
Features

Everything you need.

African speech recognition

ASR models trained on West, East, and Southern African English accents — plus Twi, Hausa, Yoruba, Swahili, and French.

Conversational IVR

Replace press-1 menus with natural language IVR — callers speak their intent and the AI routes them correctly.

AI call routing

Real-time intent classification on incoming calls routes to the right team — without a single keypress from the caller.

Live call transcription

Real-time transcript with speaker diarisation displayed to agents as calls happen — for coaching, compliance, and QA.

Voice bot flows

Build full voice bot conversations — AI agents that ask questions, collect data, and take actions entirely via phone call.

Sentiment analysis

Real-time call sentiment scoring alerts supervisors when customer emotion spikes — for immediate intervention.

Post-call summarisation

AI-generated call summaries with action items and sentiment scores — delivered to agents and CRM automatically.

Voice analytics

Talk-time ratios, dead air detection, script adherence scoring, and topic modelling across your entire call volume.

Developer-first

Live in minutes.

Simple REST API with SDKs for Node.js, Python, PHP, Go, and Java. Production-ready in minutes.

Webhooks for delivery receipts
99.9% uptime SLA
Global sandbox for testing
Detailed API reference docs
Node.js · Handle an inbound call with AI NLU
import { Hova } from '@hova/sdk';

const hova = new Hova({ apiKey: process.env.HOVA_API_KEY });

// Webhook on inbound call
app.post('/webhooks/call', async (req, res) => {
  const { callSid, from } = req.body;

  // Start AI-powered conversation
  const session = await hova.voiceConnectors.startSession({
    callSid,
    language: 'en-GH',
    fallbackLanguages: ['en-NG', 'fr'],
    greeting: 'Thank you for calling HOVA. How can I help you today?',
    intents: ['billing', 'technical_support', 'sales', 'general'],
    onIntent: async (intent, transcript) => {
      if (intent === 'billing') {
        return { route: 'billing-queue', whisper: `Customer asking: ${transcript}` };
      }
      return { route: 'general-queue' };
    },
  });

  res.json({ sessionId: session.id });
});
Use cases

Built for every industry.

Enterprise

Contact centre IVR modernisation

Replace legacy press-1 IVR with natural language — callers speak their issue and reach the right agent immediately.

Finance

Banking voice authentication

Voice biometric verification for telephone banking — customers authenticate by speaking a passphrase.

Collections

Automated debt reminders

AI voice agents make outbound calls, deliver payment reminders, and collect promises-to-pay — without a human agent.

Healthcare

Voice health triage

AI voice bots conduct symptom assessments, escalate urgent cases to nurses, and book appointments — via regular phone call.

Retail

Multilingual customer service

AI detects caller language and responds in Twi, Hausa, French, or English — routing to the matching agent team.

Enterprise

Survey automation

Outbound AI voice agents conduct post-purchase NPS surveys and collect qualitative feedback via natural conversation.

Bring AI to every phone call

African accent ASR. Natural language IVR. Deploy in minutes.

Get started free