Intelligent voice. Powered by AI.
HOVA Voice Connectors bridges your AI agents with the voice channel — natural language IVR, AI-powered call routing, real-time transcription, and voice bot flows that understand African accents and languages.
Everything you need.
African speech recognition
ASR models trained on West, East, and Southern African English accents — plus Twi, Hausa, Yoruba, Swahili, and French.
Conversational IVR
Replace press-1 menus with natural language IVR — callers speak their intent and the AI routes them correctly.
AI call routing
Real-time intent classification on incoming calls routes to the right team — without a single keypress from the caller.
Live call transcription
Real-time transcript with speaker diarisation displayed to agents as calls happen — for coaching, compliance, and QA.
Voice bot flows
Build full voice bot conversations — AI agents that ask questions, collect data, and take actions entirely via phone call.
Sentiment analysis
Real-time call sentiment scoring alerts supervisors when customer emotion spikes — for immediate intervention.
Post-call summarisation
AI-generated call summaries with action items and sentiment scores — delivered to agents and CRM automatically.
Voice analytics
Talk-time ratios, dead air detection, script adherence scoring, and topic modelling across your entire call volume.
Live in minutes.
Simple REST API with SDKs for Node.js, Python, PHP, Go, and Java. Production-ready in minutes.
import { Hova } from '@hova/sdk';
const hova = new Hova({ apiKey: process.env.HOVA_API_KEY });
// Webhook on inbound call
app.post('/webhooks/call', async (req, res) => {
const { callSid, from } = req.body;
// Start AI-powered conversation
const session = await hova.voiceConnectors.startSession({
callSid,
language: 'en-GH',
fallbackLanguages: ['en-NG', 'fr'],
greeting: 'Thank you for calling HOVA. How can I help you today?',
intents: ['billing', 'technical_support', 'sales', 'general'],
onIntent: async (intent, transcript) => {
if (intent === 'billing') {
return { route: 'billing-queue', whisper: `Customer asking: ${transcript}` };
}
return { route: 'general-queue' };
},
});
res.json({ sessionId: session.id });
});Built for every industry.
Contact centre IVR modernisation
Replace legacy press-1 IVR with natural language — callers speak their issue and reach the right agent immediately.
Banking voice authentication
Voice biometric verification for telephone banking — customers authenticate by speaking a passphrase.
Automated debt reminders
AI voice agents make outbound calls, deliver payment reminders, and collect promises-to-pay — without a human agent.
Voice health triage
AI voice bots conduct symptom assessments, escalate urgent cases to nurses, and book appointments — via regular phone call.
Multilingual customer service
AI detects caller language and responds in Twi, Hausa, French, or English — routing to the matching agent team.
Survey automation
Outbound AI voice agents conduct post-purchase NPS surveys and collect qualitative feedback via natural conversation.
Bring AI to every phone call
African accent ASR. Natural language IVR. Deploy in minutes.